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Support
Real humans, real answers. Okanize is made by Ateruitech 株式会社 (Japan), the same small team that reads every message.
Email us anytime
We typically reply within 1-2 business days. Include your account email if the question is about your data.
Frequently asked questions
How do I restore my purchases?▾
Open Okanize → Settings → Okanize Pro → Restore Purchases. Make sure you’re signed in to the same Apple ID you used to buy. If it still doesn’t appear, sign out of the App Store and back in, then restore again.
How do I manage or cancel my subscription?▾
Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → Okanize. You can switch between monthly and annual, or cancel, at least 24 hours before renewal. Pro stays active until the paid period ends. Deleting the app does not cancel the subscription.
How do I delete my account?▾
In the app: Settings → Delete Account and confirm. Your cloud data enters a 30-day recovery window. Sign back in within 30 days to restore it; after that it’s permanently erased. Full details are on our Account Deletion page.
My notifications aren't arriving. What should I check?▾
1. iOS Settings → Notifications → Okanize → Allow Notifications. 2. In the app, Settings → Notifications and confirm the reminders you want are on. 3. Disable Focus / Do Not Disturb or allow Okanize through it. 4. Shared-space alerts need an internet connection and an active account. Still silent? Restart the device once; that re-registers the push token.
An invite link or code isn't working.▾
Codes are 8 characters: letters and digits, never I, O, 0, or 1. Check for typos. Tapping the link should open Okanize directly; if it opens this website instead, install the app first, then tap Open in Okanize on that page or paste the code from the Spaces menu. If the code was regenerated, ask the space owner for the current one.
How do I send feedback or report a bug?▾
In the app: Settings → Help & Support → Send Feedback. You can attach screenshots; please remove anything private first. You’ll see our reply in Your Feedback in the app, and we may notify you when we respond. Prefer email? Write to [email protected].
How does receipt scanning work?▾
Tap the camera when adding an expense and point at the receipt. The store, amount, and date are read on-device and filled in for you to confirm. Good light and a flat receipt give the best results. The image is stored with the expense so you can always check it later.
Is my data backed up?▾
Yes. Your data syncs to your private cloud storage and restores when you sign in on a new device. You can also export transactions to CSV anytime.
Looking for something legal? Privacy Policy · Terms of Use · Account Deletion